Episode 48 - How to re-sign 80% of your clients (my exact retention process)

Season #1

If you’re tired of feeling like you constantly have to market, launch, post, and sell just to maintain your income — this episode is for you.

In this conversation, I break down exactly how I re-sign 80–90% of my clients, how that’s allowed me to lock in over $140K in recurring revenue, and why client retention is the most overlooked (and powerful) growth strategy in online business.

This is not about manipulation, pressure, or gimmicks. It’s about designing programs and client experiences so good that staying becomes the obvious choice.

Inside, you’ll hear:

✨ Why client retention creates easier, more predictable income
✨ How I stopped relying on launches after becoming a mom
✨ The difference between “good results” and a client experience people stay for
✨ How to get real feedback that actually improves your programs
✨ Why diversified program design changes everything
✨ The integrity-based way to invite clients to re-sign
✨ How to sell the next level of their vision, not your offer

✨ Ready to build this kind of business?

Wealthy Woman is my signature program where I teach you how to build a scalable business ecosystem rooted in client retention, integrity, and real results — not hustle marketing.

This is where we:

  • Design programs clients stay in for years

  • Create predictable, locked-in income

  • Build community, leadership, and authority that compounds

Explore Wealthy Woman: https://kristichaves.com 

 

 

Timestamps

00:00 How to re-sign clients at 80–90%
00:57 Why repeat buyers build real brands
01:50 Designing a business around life + motherhood
02:17 Why feedback is the foundation of retention
03:09 Results vs. experience — and why you need both
04:38 Creating safe spaces for honest client feedback
06:04 Who not to weight feedback from
07:03 Designing programs for real transformation
07:59 Learning styles + experiential program design
08:56 Why Q&A-only calls don’t work
09:54 Connection to vision, you, and community
11:46 How to invite re-signs with integrity
12:43 Selling their next evolution — not your offer